❓ Frequently Asked Questions

We’ve got answers. If your question isn’t listed, message us and our support team will help right away.

✈️ Shipping
How long does shipping take?
  • USA: 7–15 business days
  • Canada: 10–18 business days
  • UK + Europe: 8–19 business days
  • Australia: 10–20 business days
  • Rest of world: 10–25 business days

We use multiple global fulfillment centers to keep delivery running fast and smooth.
Where do my items ship from?

We ship from our certified international fulfillment partners depending on product availability.
This helps us keep prices low and shipping efficient.
How do I track my order?

Once your order ships, you’ll receive a confirmation email with your tracking number.
You can also track anytime on our Track My Order page.

💳 Orders & Payments
What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Shop Pay
  • Google Pay
  • Klarna (in some regions)
I made a mistake on my order — can I change it?

If your order has not shipped yet, contact us ASAP at info@stopscrollshop.com with your order number.
We’ll do our best to update it.

💛 Returns & Refunds
What is the return policy?

We offer a 30-Day Scroll Shop Promise:
If your item arrives damaged, defective, or incorrect, we’ll replace it or refund you.
Do you accept returns for change of mind?

At this time, we do not accept returns for personal preference or size selection.
But if the product is damaged or incorrect, we got you.
What if my item arrives damaged?

Email us at info@stopscrollshop.com with:

  1. Order number
  2. Photo/video proof
  3. Description of the issue

We’ll respond quickly and make it right.

🛒 General Store Info
Are your products legit?

Yes! Every product is tested and hand-selected to ensure viral quality and true value.
Do you restock popular items?

Yes — but quantities are limited.
If an item is sold out, join our email list for restock alerts.
Do you offer gift packaging?

Some items have premium packaging options.
More gifting add-ons are coming soon!

💬 How can I contact support?
💬 How can I contact support?

Email: info@stopscrollshop.com We reply within 24–48 hours.
You can also message us through the “Contact” page.